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Support and Frequently asked questions
expand... What are the minimum requirements of StockWizard?
To be able to run StockWizard you will need to have a Windows computer with operating system supported by Microsoft.
Recommended minimum RAM 8GB,
200MB of free space on harddrive

StockWizard requires Microsoft SQL Server to be installed on one of your computers

expand... I get an error Cannot open backup device 'path to file'. Operating system error 5(error not found). BACKUP DATABASE is terminating abnormally.
The issue lies with the account under which the SQL database service runs on your computer.

To resolve the issue we will need to change the account to Local Service.

In Windows, please go to Start - Run, type services.msc and press OK.
In the list which comes up find service called SQL Server (STOCKWIZARD) and double click it.
On the Log On tab select Local Service and press OK
Right Click the SQL Server (STOCKWIZARD) service and choose Restart.
expand... My StockWizard says there is an update but when I try to install it, the updater crashes
Please download and run the manual updater from here. You might also need to disable your antivirus for the duration of the update process should the antivirus block this file.
expand... I get an error message "The settings file does not exist and will be recreated" or "User does not have permission to alter database 'stockControl', or the database does not exist"
This is usually caused by permission problem. As a first step, please right click on StockWizard icon and choose to "Run as administrator". Should this not help, please run the StockWizard server settings program on the server computer and make sure that you also run it as administrator. You may get an error saying Bad data - just ignore that and click Continue. The Database file field should normally say .\stockwizard and the rest of the fields would be empty. Click the Test button to test the connection and run a self-repair of most common problems.
You can also download the program from here. Please note that some antiviruses may consider it an unknown file and delete it. Should this happen, please lower or temporarily disable the check based on the number of people using a downloaded program.
expand... My backups fail on the client machine.
1) Please make sure you have the latest version.
2) Create a local folder on your server machine (eg. C:\swTmpBackup)
3) In StockWizard, go to Setup - Settings and tab directories. Enter the local folder (from the above example enter C:\swTmpBackup) in the Server Local folder for backup field and save changes
expand... My StockWizard says it cannot find the database server
Please make sure that your firewall program allows the following programs to communicate:
File and Printer Sharing
SQL Browser (ie. C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe)
SQL Server (ie. C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe)
StockWizard (C:\Program Files\Clicknology\StockWizard\StockWizard.exe)
expand... StockWizard doesn't have a function we need
StockWizard has been built to be flexible to your needs - functions can be added as required and all you need to do is let us know which features do you miss.

Please refer to our Contact Us page and leave us a message or call us.
expand... Error "Number of licensed computers exceeded"
This error means that StockWizard has been used on more computers than it is licensed for.
If you have changed a computer recently, your old computer is on record and needs to be removed from there.
Login to StockWizard™ as an administrator. A warning message and the License Information screen will appear.
Click the Licensed Computers button, select the computer which has been replaced, click "Remove" and then OK
Restart StockWizard

If you haven't replaced a computer and need to add an additional licensed computer, please Contact Us for upgrade options.
expand... How do I uninstall StockWizard from my computer?
Please download and run the StockWizard™ Uninstaller.
expand... I get an error message "Cannot login as swAdmin"
Please download and run the following StockWizard™ DBuser Patch. Please make sure you right click the downloaded program and choose to "Run as administrator"
expand... What is the default server name setting?
The default setting is .\STOCKWIZARD (or [server]\STOCKWIZARD).
expand... I have a question which is not answered here
Please refer to our Contact Us page and leave us a message or call us.
 
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